From Copilots to Agents: The Frontier Firm Playbook

26 Aug 2026
Keynote Theatre 2

Many businesses are experimenting with generative AI—but most remain stuck in pilots and isolated use cases. The next wave is agentic AI: systems that can plan, execute, and collaborate with people across real business workflows.

For leaders, the opportunity isn’t adding more tools—it’s rethinking how work gets done.

In this session, we focus on what delivers real business value. You’ll learn how to identify the few high-impact workflows where AI can unlock immediate productivity, how to structure human–AI teams with clear roles and guardrails, and how to build trust with customers and employees through responsible AI and security by design.

We’ll also explore how to translate AI into measurable outcomes: defining success upfront, modernizing processes—not just layering technology—and enabling teams to take on higher-value work as AI becomes part of everyday operations.

You’ll leave with a clear 30–60–90 day roadmap to move from experimentation to execution—so AI drives efficiency, growth, and long-term competitiveness, rather than remaining a series of disconnected pilots.

Speakers
Melanie Sharpe Nseir
Melanie Sharpe Nseir, Partner Solution Sales Lead, Small Medium Enterprises & Channel Asia - Microsoft