AI-Augmented BPO: Small Team, Big Operational Impact

27 Aug 2026
Seminar Theatre 5

Artificial intelligence is transforming business operations, but for many small and mid-sized companies, the real challenge is using AI in a practical, human-centered way. This seminar presents a proven model where small offshore teams in the Philippines and Madagascar, augmented by AI, enable businesses to achieve enterprise-level efficiency without large teams or excessive costs.

Through concrete examples, attendees will see how AI-enabled BPO can streamline accounting, HR, sales support, and operations by automating repetitive tasks, improving data accuracy, and accelerating workflows—while keeping humans in control of decisions, exceptions, and relationships.

Speakers
Iannis Hanen
Iannis Hanen, CEO and Founder - iScale Solutions