Exhibitors

People Creative Solutions (PCS) A TKHS Group Company People Creative Solutions (PCS) is a next-generation Knowledge Process Outsourcing (KPO) and business services firm built at the intersection of people, process, and technology. Backed by the TKHS Group, PCS delivers scalable, secure, and insight-driven solutions to organizations navigating complex customer, operational, and data-intensive environments.   Our Origins and Evolution The foundations of People Creative Solutions trace back to FIDCO Global, a specialized outsourcing and support services firm. In 2020, TKHS Group strategically acquired FIDCO Global, recognizing both its operational maturity and its potential to evolve beyond traditional outsourcing models. Following the acquisition, the business was restructured, expanded, and rebranded as People Creative Solutions, reflecting a broader mandate: to move from task-based outsourcing to value-driven knowledge and capability partnerships. Today, PCS operates as the KPO and services arm of TKHS Group, supporting regional and international clients across customer experience, financial services operations, data management, and business process transformation. Regional Presence and Scale People Creative Solutions operates across three strategic delivery centers in the Philippines: Ortigas – our primary corporate and operations hub, supporting complex KPO, financial, and enterprise functions Pasay – focused on customer experience, multilingual support, and high-volume service operations Cebu – a fast-growing delivery site supporting shared services, analytics, and specialized back-office functions   This multi-site footprint enables operational resilience, workforce diversity, and scalable coverage, while maintaining consistent governance, compliance, and service quality.   What We Do PCS delivers a broad suite of tech-enabled and knowledge-driven services, including: Customer Relationship Management & Omnichannel Support Financial & Data Management Services Credit Validation, Billing, and Risk-Sensitive Operations Knowledge Process Outsourcing (KPO) Business Process Transformation & Optimization AI-assisted Customer Service and Decision Support Creative and Technology-Enabled Solutions Our teams work closely with clients in regulated, high-stakes environments where accuracy, context, and judgment are critical. Our Differentiator: AI-Assisted People, Not AI-Only Solutions At People Creative Solutions, we take a holistic and pragmatic approach to AI adoption. Rather than treating AI as a replacement for human capability, we design AI-assisted operating models—where technology augments trained professionals instead of attempting to solve complex problems in isolation. We believe that: AI excels at speed, pattern recognition, and automation Humans excel at judgment, empathy, accountability, and contextual decision-making   By combining the two, PCS delivers outcomes that are more reliable, adaptable, and sustainable than AI-only or labor-only approaches. Our teams are trained to: Work alongside AI tools for triage, insights, and efficiency Intervene where nuance, compliance, or escalation is required Continuously refine processes based on real-world feedback and performance data This model has proven especially effective in environments where customer trust, data privacy, regulatory compliance, and service continuity are non-negotiable.   Why Clients Choose PCS Clients partner with People Creative Solutions because we offer: End-to-end accountability, not just manpower or software AI-enabled efficiency with human oversight Operational maturity built from real delivery experience Flexible, scalable solutions aligned with business growth Strong governance and data protection practices A consultative mindset, focused on long-term outcomes rather than short-term cost reduction Backed by the TKHS Group, PCS combines entrepreneurial agility with enterprise-grade discipline. Looking Ahead As organizations across Asia and beyond accelerate digital transformation, People Creative Solutions continues to invest in people development, AI integration, and process innovation—ensuring that technology serves business objectives without losing the human element that ultimately drives trust and performance. People Creative Solutions is not just an outsourcing partner. We are a capability partner, helping businesses scale intelligently—through people empowered by technology