TKHS Group Incorporated

People Creative Solutions (PCS)

A TKHS Group Company

People Creative Solutions (PCS) is a next-generation Knowledge Process Outsourcing (KPO) and business services firm built at the intersection of people, process, and technology. Backed by the TKHS Group, PCS delivers scalable, secure, and insight-driven solutions to organizations navigating complex customer, operational, and data-intensive environments.

Our Origins and Evolution

The foundations of People Creative Solutions trace back to FIDCO Global, a specialized outsourcing and support services firm. In 2020, TKHS Group strategically acquired FIDCO Global, recognizing both its operational maturity and its potential to evolve beyond traditional outsourcing models.

Following the acquisition, the business was restructured, expanded, and rebranded as People Creative Solutions, reflecting a broader mandate: to move from task-based outsourcing to value-driven knowledge and capability partnerships.

Today, PCS operates as the KPO and services arm of TKHS Group, supporting regional and international clients across customer experience, financial services operations, data management, and business process transformation.

Regional Presence and Scale

People Creative Solutions operates across three strategic delivery centers in the Philippines:

• Ortigas – our primary corporate and operations hub, supporting complex KPO, financial, and enterprise functions

• Pasay – focused on customer experience, multilingual support, and high-volume service operations

• Cebu – a fast-growing delivery site supporting shared services, analytics, and specialized back-office functions

This multi-site footprint enables operational resilience, workforce diversity, and scalable coverage, while maintaining consistent governance, compliance, and service quality.

What We Do

PCS delivers a broad suite of tech-enabled and knowledge-driven services, including:

• Customer Relationship Management & Omnichannel Support

• Financial & Data Management Services

• Credit Validation, Billing, and Risk-Sensitive Operations

• Knowledge Process Outsourcing (KPO)

• Business Process Transformation & Optimization

• AI-assisted Customer Service and Decision Support

• Creative and Technology-Enabled Solutions

Our teams work closely with clients in regulated, high-stakes environments where accuracy, context, and judgment are critical.

Our Differentiator: AI-Assisted People, Not AI-Only Solutions

At People Creative Solutions, we take a holistic and pragmatic approach to AI adoption.

Rather than treating AI as a replacement for human capability, we design AI-assisted operating models—where technology augments trained professionals instead of attempting to solve complex problems in isolation.

We believe that:

• AI excels at speed, pattern recognition, and automation

• Humans excel at judgment, empathy, accountability, and contextual decision-making

By combining the two, PCS delivers outcomes that are more reliable, adaptable, and sustainable than AI-only or labor-only approaches.

Our teams are trained to:

• Work alongside AI tools for triage, insights, and efficiency

• Intervene where nuance, compliance, or escalation is required

• Continuously refine processes based on real-world feedback and performance data

This model has proven especially effective in environments where customer trust, data privacy, regulatory compliance, and service continuity are non-negotiable.

Why Clients Choose PCS

Clients partner with People Creative Solutions because we offer:

• End-to-end accountability, not just manpower or software

• AI-enabled efficiency with human oversight

• Operational maturity built from real delivery experience

• Flexible, scalable solutions aligned with business growth

• Strong governance and data protection practices

• A consultative mindset, focused on long-term outcomes rather than short-term cost reduction

Backed by the TKHS Group, PCS combines entrepreneurial agility with enterprise-grade discipline.

Looking Ahead

As organizations across Asia and beyond accelerate digital transformation, People Creative Solutions continues to invest in people development, AI integration, and process innovation—ensuring that technology serves business objectives without losing the human element that ultimately drives trust and performance.

People Creative Solutions is not just an outsourcing partner.

We are a capability partner, helping businesses scale intelligently—through people empowered by technology