Speakers

Sean has over 36 years experience in the ICT and Contact Centre industries, including over 30 years’ experience as a senior executive in business and technology solutions. Sean has managed and implemented technology implementation and improvement programs that include internal process improvement, operational effectiveness, service improvement and technology implementations. He has a passion for building and empowering teams to deliver business outcomes.

Sean has been responsible for BPO’s and contact centers across Australia and Asia Pacific including creating the start-up disruptive BPO service Omada One

Sean has as practical understanding of how businesses embrace process to drive outcomes in today’s complex business environment. He has gained this experience through over three decades of implementing business solutions within contact centres across Australia and Asia. He has an extensive and comprehensive knowledge of both business and contact centers through all phases including strategy, solution design, technology, project development, implementation and governance