Speakers

A visionary leader with over 20 years of experience in the BPO industry. In 2016, she founded Virtualist, driven by her belief that a positive work culture leads to greater productivity and employee satisfaction. Beginning her career as an agent, she excelled at major BPO firms such as Convergys, Teleperformance, and HSBC-HDPP, consistently ranking as a top performer. Through hard work and dedication, she advanced to leadership roles, including Trainer, Department Manager, Vice President for Operations, and ultimately Chief Operations Officer for a financial institution in Irvine, California. Under her leadership, Virtualist rapidly expanded to over 300 employees, fostering a workplace that values growth, fairness, and professional development. Her commitment to ethical leadership and employee empowerment has earned her widespread respect, making her a trusted figure in the industry. She continues to inspire professionals to achieve their full potential through her expertise and dedication.